With our cloud-hosted IVR system, which gives clients more alternatives through Virtual Numbers and promptly routes calls to agents, you can automate your call centre and efficiently manage countless calls.
By integrating your phone system with the IVR, you may give your consumers a richer experience. An IVR’s auto-receptionist feature answers all incoming calls. By playing a welcome message that has been pre-recorded to welcome callers, you can customize the calling experience.
You may easily add more levels to your IVR and give each one a unique set of recordings and menu choices.
Every customer call is automatically answered with a friendly welcome message.
By secretly listening to all customer discussions without the customers' knowledge, you may train and assist your agents.
By automatically recording each client's conversation, you can keep an eye on the standard of customer service.
Connect your customers with the same agent each time they call customer support to streamline the call process.
Send the caller to the agent who is most qualified to answer their question, ensuring a swift and effective response.
Through a quick iteration process, stay on top of the customer's requirements to ensure increased leads and customer loyalty.
Allow your callers to speak with specialists per the choices made from the multi-level IVR menu.
Utilize an innovative multi-level IVR to handle high call volumes by automatically connecting to several clients at once.
Personalize client contacts by introducing them by name and forecasting their requirements based on previous experiences.
Integrate your current CRM software with a clever plug-and-play solution for simple access.