Interactive Multi-Level IVR Solutions for your Business
Certify Fast Query Resolution with multi-level IVR
Components of Delivering Best-in-Class IVR Solution
MULTI-LEVEL
You may easily add more levels to your IVR and give each one a unique set of recordings and menu choices.
CALL RECORDING
By automatically recording each client's conversation, you can keep an eye on the standard of customer service.
AUTO-RECEPTIONIST
Every customer call is automatically answered with a friendly welcome message.
STICKY AGENT
Connect your customers with the same agent each time they call customer support to streamline the call process.
CALL BARGING
By secretly listening to all customer discussions without the customers' knowledge, you may train and assist your agents.
SKILL-BASED ROUTING
Send the caller to the agent who is most qualified to answer their question, ensuring a swift and effective response.
IVR Solution's Advantages
Through a quick iteration process, stay on top of the customer's requirements to ensure increased leads and customer loyalty.
Allow your callers to speak with specialists per the choices made from the multi-level IVR menu.
Utilize an innovative multi-level IVR to handle high call volumes by automatically connecting to several clients at once.
Personalize client contacts by introducing them by name and forecasting their requirements based on previous experiences.
Integrate your current CRM software with a clever plug-and-play solution for simple access.
Try Telkosh IVR Solutions to Streamline sales & customer interaction
