Transactional SMS is critical to the operations of your business. Telkosh Global has the most secure and trustworthy platform to send timely, non-promotional messages to your customer base globally, 24 hours a day, every day. Whether sending an OTP, an account alert, or a delivery update, we have you covered.
Transactional SMS consists of automated, non-promotional text messages sent to customers to communicate important information and updates. These messages are generated based on user activity – such as logging in, submitting a payment, and resetting their password.
Transactional SMS differs from promotional SMS in that they are focused on real-time, reliable communication, with respect for international messaging standards.
Transactional SMS services are loaded with different features that help businesses
communicate with their customers. These include:
Transactional SMS is recognized for sending messages almost instantly, allowing businesses to provide timely updates to customers.
Among all communication channels, transactional SMS has one of the highest open rates, ensuring that the recipients read critical information.
Transactional SMS can be automated and integrated with any business systems, (CRM, ERP, etc.) to provide the ability to send real-time notifications when customers take specific actions or events.
We expedite the same messaging on our network for almost immediate delivery - especially important for security codes like OTPs.
The messages are for information purposes only (e.g., receipt of order, password reset codes) and do not include any sales and marketing offers.
Because they are not promotional messages, transactional routes are available 24/7 globally - so your business never stops serving customers.
| Industry | Use Case | Benefit |
|---|---|---|
| Banking & Fintech | OTP for login/transactions, balance alerts, suspicious activity warnings. | Enhanced Security & Fraud Prevention. |
| E-commerce & Logistics | Order confirmation, shipping/tracking updates, delivery notifications. | Improved Customer Experience & Trust. |
| SaaS & Apps | Password reset links, two-factor authentication (2FA) codes, account activation links. | Higher User Conversion & Data Security. |
| Healthcare | Appointment confirmations, lab results notifications. | Reduced No-Shows & Timely Patient Care. |
Telkosh's global SMS gateway for transactional SMS provides a high delivery rate, transparent reporting and complete compliance with the relevant regional regulations.
Our infrastructure is optimized for A2P messaging, providing unrivalled uptime and reliability for your messaging needs especially for time-critical messages such as OTP SMS.
Transactional SMS are essential messages sent to customers to provide information or updates related to their transactions or account activity (e.g., OTPs, order alerts). Promotional SMS are used for marketing, sales, and promotional offers.
Any business that requires real-time communication for customer security or alerts uses Transactional SMS. This includes Banking & Fintech, E-commerce, SaaS, Logistics, Healthcare, and Travel industries.
Yes, Telkosh provides real-time delivery reports (DLR) for every message sent, allowing you to monitor the status and ensure successful delivery to your recipients.
The primary goal is to provide critical, time-sensitive information that enhances customer trust, ensures account security, and improves the overall user experience.