With help from virtual numbers, businesses are able to provide exceptional customer service while keeping costs low – resulting in a better experience for both parties.
One that is not directly connected to a phone line is referred to as a virtual number solution. It is a phone number that is hosted in the cloud and is an essential component of the cloud phone system. Most firms utilize virtual numbers to direct incoming client calls to their preferred agents based on established filters. Businesses need local or international virtual phone numbers as a key tool for efficient call handling.
Captures incoming and outgoing calls in real-time so that you can listen to them later and uphold standards of excellence.
Use the IVR's multi-level menu to provide answers to all consumer questions so you can start interacting with customers right away.
Call routing makes it possible for the agents who are free to take consumer calls and shortens wait times for the customers.
Respond to as many simultaneous inbound and outgoing calls as possible to maximize agent productivity
Get virtual numbers for several nations to streamline your company's international operations.
IVR offers customized automated calling campaigns for messaging in English, Arbaic, and other regional languages.
For your business’s flexibility, manage a smart solution that is affordable and adaptable.
Track every incoming and outgoing call that could represent a business opportunity and get involved right away to increase conversion.
All quality leads should be quickly categorized and nurtured to lower the churn rate and provide simplified client engagement.
Never miss a lead again by routing customer calls to the appropriate agents based on their availability, caller history, and location.
With this solution, customer and agent information is concealed during a live call, ensuring customer privacy and preventing lead leakage.
Get relevant data insights on call performance, along with call records that can improve client engagement and help you evaluate the performance of your agents.