Detailed Analytics Turn Every
Conversation into Actionable Insight

With Telkosh’s Detailed Analytics, powered by the WhatsApp Business API, you gain complete visibility into your customer interactions. Track performance, measure engagement, and make smarter business decisions — all from one intuitive dashboard.

Why Choose Telkosh’s Detailed Analytics?

Understanding your customers has never been easier. Telkosh's Detailed Analytics helps you monitor every message, interaction, and chatbot performance metric, allowing you to continuously improve engagement and service quality.

Message Statistics

Total Message Count: View total messages sent and received in real time.
Delivery Performance: Monitor delivery success rates and identify message drop-offs.
Ensure consistent communication flow across all customer touchpoints.

Chatbot Performance Report

Response Time: To know your chatbot's responsiveness to your customers.
User Satisfaction Ratings: To review customer feedback that can help build better engagement.
Resolution Rate: To see how well issues are getting resolved.

Label Report

Label Management: Assign labels for better data management.
Engagement Analytics: Identify which labels or campaigns drive the highest engagement.
Use these insights to improve response time and workflow efficiency.

The Challenge: Tracking Conversations Beyond the Basics

The main problem faced by most businesses is WhatsApp lacks insights, you can view chats but not their performance. Response time, message delivery, and customer satisfaction cannot be measured without analytics.

Telkosh changes that. Our Detailed Analytics transforms all interactions with customers into actionable data to support smarter communication.

Turn Data into Decisions with
Telkosh’s Detailed Analytics

Make every customer interaction count. Through seamless API Integration, track, measure, and optimize your communication strategies with real-time insights — all from one powerful dashboard.

Get Started Now

FAQs about Detailed Analytics

The feature can integrate directly with API Integration and collects data based on WhatsApp Business API traffic. It monitors the key performance indices such as the delivery of messages, the rates of response, customer satisfaction and the effectiveness of the campaigns in real-time.

It is possible to create many different reports, such as Chatbot Reports, Message Statistics, and Label Reports. With these reports, you have practical information on the flow of messages, customer interaction, and campaign performance.

Yes. The metrics that you can use to track the performance of your chatbot include response time, the rate of resolution, or the level of customer satisfaction. This will assist you in finding areas of development and provide a more improved automated support experience.

Not at all. The dashboard used by Telkosh is user friendly and is oriented towards non-technical and technical users. In a few clicks, you can get reports, visualize information and get the best out of your performance.

Detailed Analytics Turn Every Conversation into Actionable Insight