Meta Official Business Partner
SMS Fallback Guaranteed Delivery for
Critical WhatsApp Messages
In today's fast-paced digital world, communication is everything. Telkosh's SMS Fallback service which uses WhatsApp Business API, makes sure that your most important messages, like delivery updates and OTPs, are always delivered, even if WhatsApp does not deliver successfully. No more gaps in communications. No more missed opportunities. Just trusted messaging every time.
What is SMS Fallback?
SMS fallback is a feature that automatically sends messages via SMS if your primary WhatsApp channel doesn't correctly deliver the message. SMS fallback ensures that users always receive messages by providing a fallback channel when a user does not have access to WhatsApp, loses or does not have data, or when a message is blocked altogether. Most omnichannel API providers typically implement SMS fallbacks when a fallback channel (like SMS) and the user's phone number have been configured.
Features That Make SMS Fallback
Seamless and Cost-Effective
Enhanced message delivery
Ensures the message gets delivered, in particular for important information...
Multi-channel support
Can be set up for multiple messaging channels like SMS, WhatsApp....
Cost optimization
Connects a lower cost messaging channel and only switches to a higher cost option when needed, while balancing the need for messaging delivery capabilities with potential costs.
Meta Official Business Partner
Never Miss a Message with SMS Fallback
Ensure every message reaches your customers—even when WhatsApp doesn’t. If delivery fails, messages are instantly sent via SMS, keeping your communication seamless and reliable.
Reliable Messaging with SMS Backup
Trusted by 500k+ Businesses
How SMS Fallback Works
Primary Delivery
Message is first sent via WhatsApp, RCS, or push notification.
Automatic Detection
If not delivered (no internet, poor network, or app issues), fallback triggers automatically.
SMS Fallback
Message is instantly resent via SMS, ensuring delivery without internet.
Deliver Assurance with Every Message
Telkosh's SMS Fallback bridges the gap between online and offline communication. It's not just about sending messages — it's about ensuring reliability, customer satisfaction, and brand credibility across all conditions, seamlessly working alongside Multi-Agent Support to maintain consistent and efficient communication at every customer touchpoint. Keep your communication uninterrupted — even when networks fail.
Get Started NowWhatsApp unavailable? SMS delivered
FAQs about Telkosh SMS Fallback
- OTP SMS (Login/Verification Codes)
- Account Alerts (e.g., password change confirmation)
- Urgent Payment/Fraud Alerts