Meta Official Business Partner
Multi-Agent Support Scale Your
Global Customer Service
Provide your whole team with one trusted WhatsApp number. Our Multi-Agent Support Solution on the WhatsApp Business API lets you manage customer chat conversations with unlimited agents to eliminate missed chats and promote teamwork. Instantly scale your service operation worldwide, while improving team efficiency.
Why Businesses Need Multi-Agent Support
In today's fast-paced world, customers expect instant replies and real-time help.
With Telkosh's Multi-Agent Support:
Multiple Agents, One Inbox
One WhatsApp number can support and manage thousands of chats, ensuring that no opportunity for engagement is missed.
Faster Response Times
Distribute conversations automatically to those agents who are available to help, decreasing wait time and enhancing customer satisfaction.
Global Scalability
Manage all worldwide customer conversations from a single dashboard, all while having complete visibility.
What Is Multi-Agent Support?
Multi-Agent Support allows multiple users of your team to engage with customer conversations in a single shared WhatsApp Business account.
No more switching devices or losing track of messages - With Telkosh's collaborative approach, your agents can work together, respond faster, and ensure that your customers receive a consistent level of quality in communication.
Key Features of Multi-Agent Support
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Smart Chat Routing: Automatically assigns conversations to the most relevant or available agent.
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Centralized Dashboard: All agents access a unified inbox with filters, chat notes, and customer data.
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Performance Tracking: Monitor agent efficiency, chat resolution times, and overall customer satisfaction.
Start Delivering Exceptional
WhatsApp Support Today
Empower your business to communicate like never before with Telkosh's Multi-Agent Support, powered by the WhatsApp Business API. Deliver quick, personalized, and secure customer experiences — every time, while gaining valuable insights through Detailed Analytics that help you track performance and optimize team efficiency.
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